It can take up to 24 hours for a new account to be
created. We create all new accounts by hand. This provides
added protection for you and for our services.
Usually, accounts are created between a few minutes and 8
hours. If you provided a valid email address when you signed
up, you'll receive a confirmation that the account was
If you're not able to login after 24 hours, email us with
the account name and any i.d. number from a payment vendor,
such as iBill. Be sure to provide us with a valid email
address that we can reply to.
Our Support Department usually responds rather quickly.
We'll always answer your inquiry within 24 hours. If you do
not hear from us within 24 hours, please resend your request
using the contact form on our web site and make sure that
you include a working email address for us to reply to.
Please note that we are bootstrapping with the goal to
provide the most extensive and robust privacy service at the
lowest possible cost. To do this requires keeping overhead
low. This means we are a bit short staffed. Please make use
of all available resources prior to contacting the
On another note, if you forward Spam or a "tagged as
Spam" (with the subject "Message Rejected"), chances are,
your email will be tagged as Spam and be captured by our
Spam Filters. If forwarding spam, try attaching it as a
plain text attachment or just send us the headers, not the
entire message. If you're sending us a message with "Message
Rejected" in the subject, either remove a few characters or
delete the subject.
We try to avoid emailing customers to protect your
privacy and so that you would be properly suspicious of any
phishing attempts. If you email helpdesk with a problem or
question, we will certainly reply. In addition -- and in
response to customer feedback and requests -- we will also
email you under the following circumstances:
1. If we disable your account because it expired during
the previous month, we will send you an email notification.
We will not send you an email on the date your account
expires, but we will send it when the account is disabled.
Please remember that you can avoid this problem by either
configuring your webmail to show you your account status
when you login to webmail or by setting up your account to
send yourself an email reminder before your subscription
2. If your credit card is declined or your subscription
payment was refused, we will send you a notice alerting you
3. If your account was disabled and then re-enabled, we
will send you a notice that it was re-enabled.
4. If you have too much mail (check your Spam, Trash, and
Sent folders), we will send you a reminder so that you can
clear out unneeded mail before your mailbox becomes so full
that you can't receive any new mail.
5. If we receive an abuse complaint about your account,
we may need to email you to send you a copy of the
complaint, but if you do receive such an email, check the
headers to make sure it is legitimately from us, or contact
us to verify authenticity before taking any further
When in doubt that an email is from us, contact us to
try to connect back to the server. This may prompt you for
your username/password. It's attempting to open another
browser session. This could be a security hazard and *could*
reveal your information to the target server. To protect
your anonymity, you should decline this request. Keep
clicking "cancel" until it stops prompting.
Some servers use website scripting that isn't supported
by the proxy. For example, some website navagation
tools/aids are incapable of showing through the proxy. If
you must view the site in question, disable the proxy
settings in your browser or configure your browser to bypass
the proxy on a per-site basis. For example, in Internet
Explorer, you can configure "Advanced Settings" in the Proxy
Configuration Tool. Doing either of these will disable the
proxy for the site in question and you will not be
Please note, java runs on YOUR local machine (we don't
block it because some want it) . Java can break your
anonymity. With our proxy, java trying to connect back to a
server will cause another authentication prompt. Deny it if
anonymity is important (click cancel until it stops
If anonymity is very important, disable java in your
browser. There is no way to guarantee anonymity if you let
applications run on your local machine from the web. We
cannot rewrite compiled applications on the fly, so we
cannot address malicious behavior within compiled
applications. You run them at your own risk.
If you run into a site that requires cookies to login,
let us know and we'll add it to our list of allowed cookie
sites. If you find any other issues, please let us know.
The main email address to use is helpdesk at cotse.net.
Reports of abuse can be submitted to abuse at cotse.com.
Note that there is no "support@" or other address you can
use to reach us for account problems or difficulties with
the service. For almost all matters, helpdesk at cotse.net
is the email address to use.
To reach us by regular mail, mail to:
210 Park Avenue #308
Worcester, MA 01609